ITutormind Digital Education LLP ("iTutormind", "we", "us" or "our") respects your privacy and is committed to protecting the personal information provided through www.itutormind.com and related iTutormind services.
This policy explains how we collect, use, disclose, store, retain, and protect personal information when parents, students, tutors, or visitors use our website or contact us about online tutoring.
Information we collect
We may collect personal information that you voluntarily provide, including parent or guardian name, student name, parent email address, parent phone or WhatsApp number, country, grade or class, subject interest, and any message you send through our enquiry form. We may also collect technical information such as IP address, browser type, device information, pages visited, and basic usage data needed to secure and operate the website.
During registration or service onboarding, email address and mobile number may be required. Additional personal information such as the child's name, year of study, curriculum, city or state, class schedule, and learning goals may be required to complete registration and provide tutoring services.
Children's information
iTutormind provides tutoring for school-age students, so some enquiries may include information about minors. Parents or guardians should submit enquiries for younger students and should not provide more information than is necessary to arrange tutoring. We use children's information only to respond to tutoring enquiries, arrange classes, support learning, communicate with parents or guardians, and meet legal or safety obligations.
How we use information
We use personal information to respond to enquiries, schedule tutoring sessions, communicate with parents, students, and tutors, provide tutoring services, share class-related updates, process administrative requests, improve our services, prevent spam or abuse, maintain security, and comply with applicable law.
Legal basis and consent
By submitting an enquiry or using the website, you consent to iTutormind processing the information you provide for the purposes described in this policy. Where required by law, parents or guardians are responsible for providing consent for the processing of a child's personal information.
Sharing and disclosure
We do not sell personal information. We may share information with tutors, employees, contractors, service providers, email or communication providers, hosting providers, and other processors only where needed to deliver and administer tutoring services or operate the website. If a submission is forwarded through email, WhatsApp, or another communication tool, that processing may be subject to the relevant provider's terms and privacy practices.
Security
We use reasonable administrative, technical, and organisational safeguards to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure. Data should be encrypted in transit through HTTPS and protected in storage where applicable. Access to enquiry and tutoring information is limited to authorised people who need it for legitimate service purposes.
Data retention
We keep personal information only for as long as needed to respond to enquiries, provide tutoring services, meet legal or accounting obligations, resolve disputes, enforce agreements, and maintain security records. When information is no longer needed, we take reasonable steps to delete, anonymise, or securely dispose of it.
Your rights and deletion requests
You may request access, correction, or deletion of personal information by contacting iTutormind. We will respond to reasonable deletion requests within 30 days where required by our policy and applicable law, unless retention is necessary for legal, safety, fraud-prevention, or legitimate business reasons.
International users
iTutormind works with families in its supported service regions. Your information may be processed in countries where our service providers operate. We take reasonable steps to protect information consistently with this policy.
Cookies and analytics
The website may use cookies or similar technologies for essential site operation, performance, security, and analytics. You may control cookies through your browser settings, but disabling some cookies may affect website functionality.
Third-party links
Our website may link to third-party websites or tools. We are not responsible for the privacy practices, content, or security of those third-party services. Please review their privacy policies before providing personal information.
Changes to this policy
We may update this Privacy Policy from time to time. The latest version will be posted on this page. Continued use of the website after an update means you accept the updated policy.
Contact
For privacy questions, access requests, correction requests, or deletion requests, contact iTutormind through the details listed on the Contact page.